FAQ

What's the returns policy?

  • Due to COVID19 concerns, we currently do not accept returns. All sales are final.

Where do you ship or fulfill orders from?

  • We fulfill orders from our warehouses  in the US (California), the UK, Australia, and Thailand.

What postal services do you use?

  • We use USPS and Fedex for US orders
  • We use Yodel, Royal Mail, and Parcel Force for UK & EU orders.
  • We use Aus Post for AU & NZ orders.
  • For wholesale and corporate orders, we ship straight to you from our factory in Thailand using DHL.
  • Other international orders will be dispatched from the closest fulfillment center.

How long does shipping take?

  • 3-5 business days. Delay might occur if there is a delay within your region due to COVID19.

I have a store and would love to sell your masks to my customers. What's the minimum? What's your wholesale pricing?

  • MOQ is 100 units. Wholesale prices are 50% of RRP excluding shipping and taxes. We will ship your order straight from our factory in Bangkok. Shipping cost is averaging at about $0.70-$1 each with DHL.

Do you do custom or corporate orders? What's the MOQ? What's the lead time?

  • We can create masks for you in the colors you want. If with Topside Wear logo, MOQ is 200. If with your logo, MOQ is 500. Lead time is 10-21 days from the date of confirmation which includes 50% deposit having been made prior to production and purchase of raw materials. The other 50% must be paid prior to shipping

    Any other questions, please email hey@topsidewear.com.au